Alterra Coffee Roasters

Shipping & Returns

Shipping
All orders will be shipped within 1 to 2 business days of placement (orders placed on Friday will be shipped the following business day). If you choose an expedited shipping method (Next-Day Air or Second-Day Air) please note that your order will be filled within 24-48 hours of it being placed. If you select an expedited shipping method and your package is shipped over a weekend, note that the weekend will add additional length to the total shipping time.
For a map with ground ship transit times please click here.
Returns
If any one of our products fails to meet your expectations, we will replace it or refund the full cost of the product.* We strive to provide excellent customer service and will do whatever we can to ensure that you're satisfied. Should you feel the need to return an item, please contact us first by calling toll-free 1.877.667.5859 or by filling out the Contact Us Form.
*Note: Although we accurately grind espresso and Turkish coffee, the dynamic nature of these preparation methods do not enable us to create exact grind profiles. Therefore we cannot accept returns on either espresso-ground or Turkish-ground coffee.




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